JustSell · Account and data

Delete your JustSell account

You can request account deletion from a browser, including when you no longer have the Android or iOS app installed.

How to request deletion

Open Account Deletion and sign in to your JustSell account. You do not need to create a new account or reinstall the app.
Review the account and all owned stores shown on the confirmation screen. This request covers your whole account, including every store you own.
Complete the identity checks shown, confirm that you understand the consequences, and submit your request.
Keep the scheduled deletion date displayed in your account. You can return to the same page to check the request or cancel during the waiting period.

A 30-day waiting period

Your account and owned stores remain in place for 30 days after a confirmed request. Deletion processing starts after this waiting period; it may take additional time to finish removing data and files.

To change your mind, sign in and select Cancel deletion before the scheduled date, within the 30-day waiting period. Signing in or using JustSell does not automatically cancel your request. Once the waiting period ends, cancellation is unavailable and the deletion cannot be reversed.

Subscriptions and billing

Your existing subscription and normal charges can continue during the 30-day waiting period. Recurring Stripe subscriptions linked to stores you own are cancelled during final deletion processing. You can review your billing before the scheduled date.

An account-deletion request does not issue a refund. A purchase or subscription managed independently through another provider must be handled through that provider.

What is deleted

Deletion removes or erases your personal account information, sign-in credentials, sessions and notification registrations. It also removes the operational data of every store you own, including products, orders, customer details, store content, connected-service credentials and associated media.

Your memberships in stores owned by other people are removed. Those stores and their business records are kept. Team members of your owned stores lose access to those stores; their separate accounts and other stores are not deleted.

Save any records you need before the scheduled date. Deleting an account is permanent. Signing out or uninstalling an app alone does not request deletion.

Information that may be retained

Limited transaction, billing, accounting, referral and audit records may remain where needed to preserve financial history, security or legal obligations. These can include internal account and store references and historical referral identifiers. Retained records are restricted; account and store records are marked as deleted and direct profile information is removed or replaced.

Your email address may be kept temporarily to send a deletion-completion confirmation, then removed after sending or after a maximum seven-day retry period.

Copies already held independently by a merchant or third-party service are subject to that party’s own retention practices. The 30-day period is the waiting period before deletion processing; it is not a promise that every independently retained record expires after 30 days. For a question about a particular record, contact us.

Need help accessing your account?

Use the password recovery option on the sign-in page. If you still cannot access your account, email [email protected] with the subject “JustSell Account Deletion” and your account email address. We may need to verify your identity before helping with a request.

Do not send your password, verification codes, sign-in tokens or payment card details by email. Read the Privacy Policy for more information about how JustSell handles personal data.